Imagine this scenario. You’re in a terrible accident. Your injuries aren’t life threatening, but you’re in excruciating pain. The EMTs strap you to the gurney and rush to the hospital in an ambulance. You arrive at the hospital, but you stay in the ambulance for what feels like an eternity before you’re rolled into the hospital. While you’re waiting, you overhear 2 techs complaining about the doctors at the hospital and the wait times. This is the 3rd time this week that that they have rushed a patient to the hospital just to wait in the ambulance. As you’re wheeled into the hospital you see a huge metrics scoreboard TV panel on the wall. The title of the metrics scoreboard is ‘patient wait times’ from arrival to admittance. According to the screen, you’ve only had to wait 30 seconds, but you sat in the ambulance for 30 minutes? What happened?
You get what you pay for metrics. That’s what happened.
Unknown to you, there was a new hospital administrator hired and their big initiative was improving hospital efficiency through metrics. Without offering the doctors additional resources, this new administrator spent his budget on screens and systems for nurses and staff to manually record patient wait times. “We must reduce patient wait times!” the administrator would shout at every staff meeting. This administrator believed that by measuring patient wait times and telling the doctors that they were being measured on this metric, patient care would improve.
Nothing could be further from the truth. The doctors knew how they were measured; a nurse would manually enter the time that the patient was physically wheeled into the hospital. Thus, they would tell the EMTs to wait in the ambulance until they were ready to start the “patient wait clock.” Patient wait times (according to the metrics) improved, but in reality patient wait times are the same or worse. Doctors became focused on ‘enhancing’ the metrics and less on patient care.
What a nightmare. I’m sure you’re facing a similar (non-life threatening) nightmare at your hotel. Management is attempting to measure and squeeze more out of your already overworked staff in the name of ‘efficiency.’ You’re workload has doubled with the ‘efficiency’ initiatives since you’ve been saddled with entering data manually and manually pulling reports for your ownership group.
There has to be a better way. Wasn’t technology supposed to make our lives easier?
NOW THERE IS
What if you could passively collect data, factual data to show your ownership group that you’re understaffed or that those $0.99 lightbulbs they bought is costing you 4 times the number of maintenance calls because the burn out in 3 months?
What if you knew exactly how long it took each housekeeper to clean each room instead of guesstimating with a mathematical formula of rooms cleaned / hours worked?
Thanks to TidyHotel by RoomsDone, LLC, all housekeeping metrics can be passively collected and reported real-time for the supervisor to know up to the moment what is going on and where. With the TidyHotel app, the supervisor can assign rooms and priorities to housekeepers real time while knowing (real-time) which rooms have been cleaned and exactly where their housekeepers are. Sound too good to be true? It’s just technology for hotels. Contact us for a free demo and see for yourself.